Contact us.
The fastest way to reach us is email: help@mygiven.app. Include your account email and a short description of what's going on. If it helps, mention your device and app version — you'll find those in the Given app under Settings.
We read everything and respond as fast as we can, usually within a couple of days. For privacy or data requests specifically, see our privacy policy.
Common questions.
Account
Open the Given app and tap your avatar to reach Settings. From there you can edit your profile, change your username, and manage notifications. To delete your account, go to Settings → Account → Delete account — we kick off deletion right away and purge your data within 30 days.
Gifts
You can gift a full reading from mygiven.app. Enter the recipient's birth details and an optional note, and we build their chart. You get a share link to send however feels right — text, DM, or email. The link stays live for 30 days. If a recipient can't open their gift, email support@mygiven.app with the share link and we'll sort it out.
Subscription
Given Premium is billed through your Apple ID. To change or cancel, open the iOS Settings app → your name → Subscriptions → Given, or manage it from the App Store. Cancelling keeps Premium active until the end of the current billing period. If a charge looks wrong, write to billing@mygiven.app and we'll help.
Data export
You own your data. In the Given app, go to Settings → Account to request an export of what we hold or to delete your account entirely. You can also email support@mygiven.app from the address on your account and we'll take care of it. For the full picture of what we collect and how long we keep it, read the privacy policy.
Still stuck?
Send us a note at help@mygiven.app and we'll take it from there. There's no bot on the other end — just us.